Return & Refund Policy

1. All products are returnable if the product is in the same condition as when purchased including the product packaging or if you discover the product defects on delivery within fourteen (14) days of purchase. However, on a rare occasion, if the product is found to have defects only after opening, do contact SNAIL HOMELAND office (011-168-0060 on working days) for advice, giving full details of the product and its defects that are discovered on opening.

2. The Company does not refund the original shipping costs on products that you return.

3. The form of the refund will be based on the original form of product. Instead of a refund, the company may choose other alternatives such as rechangeable other products with same price in one time. The return of products may affect your eligibility to receive bonuses, or the company will recoup your bonuses.

4. The company will exchange products purchased directly from the company that are incorrectly sent, or are defective, if you notify the company within fourteen (14) days of the date of purchase.

5. You must comply with the following procedures to obtain a refund or exchange:
You must return the product to SNAIL HOMELAND during office hours together with the original sales receipt.

All return shipping cost (if any) must be paid by you.

Products sent to the company without prior company approval will not qualify for a refund or exchange and will be returned to you at your expense.

Procedures may vary in jurisdictions where different requirements are imposed by law.